Welcome to Medserv Hospice

Hospice care is for any person who has a terminal illness seeking palliative and comfort care.
  • We focus on enhancing the quality of life for the patient and loved ones.
  • We offer palliative and comfort care to patients by using the most current methods of pain and symptom management.
  • We provide care 24 Hours a day, seven days a week.
  • We have a team of professionals and volunteers who address the physical, emotional, social, and spiritual needs of the patient and family.
ServicesContact Us

Welcome to Medserv Hospice

Hospice care is for any person who has a terminal illness seeking palliative and comfort care. Contact Us

About Medserv Hospice

At Medserv Hospice Inc., we have been dedicated to providing quality health services since our inception in 2014. Accredited by The Joint Commission and Public Health Department in 2015, we specialize in providing palliative care and focus on enhancing the quality of life for patients and their loved ones. We offer comfort care by using the most current methods of pain and symptom management. Our team of professionals and volunteers address the physical, emotional, social, and spiritual needs of patients and their families. We work with a vast amount of doctors, hospitals and nursing facilities in different areas and provide services around Los Angeles, Riverside, San Bernardino and Ventura Counties. Our facility offers care 24 hours a day, seven days a week.

Medserv Hospice, Inc.

217 W. Alameda, Suite 103
Burbank, CA 91502
(818) 480-7904
Mon – Fri 9AM to 5PM

24/7 Phone Support

Medserv Hospice

FAQ

When is the right time to ask about hospice?
Now is the best time to learn more about hospice and ask questions about what to expect from hospice services. Although end-of-life care may be difficult to discuss, it is best for family members to share their wishes long before it becomes a concern. This can greatly reduce stress when the time for hospice is needed. By having these discussions in advance, patients are not forced into uncomfortable situations. Instead, patients can make an educated decision that includes the advice and input of family members and loved ones.
How does hospice care begin?
Typically, hospice care starts as soon as a formal request or a ‘referral’ is made by the patient’s doctor. Often a hospice program representative will make an effort to visit the patient within 48 hours of that referral, providing the visit meets the needs and schedule of the patient and family/primary caregiver. Usually, hospice care is ready to begin within a day or two of the referral. However, in urgent situations, hospice services may begin sooner.
Will I be the only hospice patient that the hospice staff serves?
Every hospice patient has access to a hospice volunteer, registered nurse, social worker, home health aide, and chaplain (also known as the interdisciplinary team). For each patient and family, the interdisciplinary team writes a care plan with the patient/family that is used to make sure the patient and family receive the care they need from the team. Typically, full-time registered nurses provide care to about a dozen different families. Social workers usually work with about twice the number of patients/families as nurses. If needed, home health aides, who provide personal care to the patient, will visit most frequently.
All visits, however, are based on the patient and family needs as described in the care plan and the condition of the patient during the course of illness. The frequency of volunteers and spiritual care is often dependent upon the family request and the availability of these services. Travel requirements and other factors may cause some variation in how many patients each hospice staff serves.
Is hospice available after hours?
Hospice care is available ‘on-call’ after the administrative office has closed, seven days a week, 24 hours a day. Most hospices have nurses available to respond to a call for help within minutes, if necessary. Some hospice programs have chaplains and social workers on call as well.
How does the hospice work to keep the patient comfortable?
Many patients may have pain and other serious symptoms as illness progresses. Hospice staff receives special training to care for all types of physical and emotional symptoms that cause pain, discomfort and distress. Because keeping the patient comfortable and pain-free is an important part of hospice care, many hospice programs have developed ways to measure how comfortable the patient is during the course of their stay in hospice. Hospice staff works with the patient’s physician to make sure that medication, therapies, and procedures are designed to achieve the goals outlined in the patient’s care plan. The care plan is reviewed frequently to make sure any changes and new goals are in the plan.
What role does the hospice volunteer serve?
Hospice volunteers are generally available to provide different types of support to patients and their loved ones including running errands, preparing light meals, staying with a patient to give family members a break, and lending emotional support and companionship to patients and family members.

Because hospice volunteers spend time in patients’ and families’ homes, each hospice program generally has an application and interview process to assure the person is right for this type of volunteer work. In addition, hospice programs have an organized training program for their patient care volunteers. Areas covered by these training programs often include understanding hospice, confidentiality, working with families, listening skills, signs and symptoms of approaching death, loss and grief and bereavement support.

Can I be cared for by hospice if I reside in a nursing facility or other type of long-term care facility?
Hospice services can be provided to a terminally ill person wherever they live. This means a patient living in a nursing facility or long-term care facility can receive specialized visits from hospice nurses, home health aides, chaplains, social workers, and volunteers, in addition to other care and services provided by the nursing facility. The hospice and the nursing home will have a written agreement in place in order for the hospice to serve residents of the facility.
Do state and federal reviewers inspect and evaluate hospices?
Yes. There are state licensing requirements that must be met by hospice programs in order for them to deliver care. In addition, Hospices must comply with federal regulations. Hospices must also periodically undergo inspection to be sure they are meeting regulatory standards in order to maintain their certification.

Medserv Hospice, Inc.

217 W. Alameda, Suite 103
Burbank, CA 91502
(818) 480-7904
Mon - Fri 9AM to 5PM

24/7 Phone Support